Research Operations Consultancy

Research that scales, without scaling the team.

I'm Noémie. I help product organisations build the systems behind great research: enablement programmes, insight repositories, intake & governance, and AI-enabled workflows. So your teams stay close to users, and your researchers focus on what matters.

Work with me See case studies

7+

years in Research Operations

14+

research tools & platforms mastered

6

service areas covered end-to-end

3

global orgs: Bumble, Glovo, Springer Nature

Services

How I can help your team

🎓

Research enablement & training

"People Who Do Research" programmes: curricula, templates and guardrails that let designers and PMs run quality research themselves.

📚

Insight repositories & knowledge management with AI

Centralised research libraries with taxonomy, governance and search integrations, so insights get found and reused, not repeated.

✨

AI-enabled research workflows

AI agents and automation for research analysis, synthesis and operations, making lean teams dramatically more effective.

🔀

Intake, triage & governance

Central request workflows that route each question to the right research level, removing bottlenecks while protecting quality and rigour.

🧑‍🤝‍🧑

Participant recruitment strategy

Scalable sourcing for B2C and B2B: panels, recruitment microsites and streamlined workflows that cut admin and speed up studies.

🛠️

Research tooling & platforms

Selection, procurement, rollout and onboarding for tools like Dovetail, User Interviews, Dscout, Maze, Qualtrics and more.

Case studies

Selected work

Enablement Bumble Inc · Research Operations Lead

Scaling research capability after a team reduction

Challenge

After a layoff, a lean UXR team could no longer absorb every research request, yet product teams still needed to stay connected to users and keep iterating fast.

Approach

Built a structured training programme covering research basics, customer conversations and usability testing; created self-serve templates and workflows; opened access to recruitment tools; and set UXR review checkpoints as quality guardrails.

Impact

35 designers and PMs trained, designer-led studies went from zero to 20 in six months, requests to the research team dropped, and UXR was freed up for strategic, high-impact work.

Knowledge management Bumble Inc · Research Operations Lead

One searchable Research Library for the whole business

Challenge

Research knowledge was locked inside the research team. Stakeholders couldn't check what already existed, so duplicate studies kept happening.

Approach

Launched a lightweight MVP merging past research into one searchable place, then evolved it with better taxonomy, governance and training, moving insights into Confluence, connecting them to Glean company-wide search, and integrating with Slack.

Impact

Fewer "do we have anything on this?" requests, fewer duplicate studies, full transparency on research across the business, and more autonomous, more curious cross-functional teams.

Governance Bumble Inc · Research Operations Lead

A tiered research model for faster, safer decisions

Challenge

Leadership felt research lacked speed, clarity and consistency: teams needed fast answers for tactical questions but robust research for high-impact decisions, and efforts risked working in silos.

Approach

Defined three research levels with clear owners and guardrails; designed a central triage routing each request by risk, scope and urgency; built request workflows in Jira and Slack; and aligned ownership across Research, Design and leadership.

Impact

Faster product decisions, reduced dependency on researchers for tactical work, higher design quality and protected space for deep discovery, all as one connected system instead of isolated streams.

About

Hi, I'm Noémie.

I'm a Research Operations leader based in Barcelona, with experience building research programmes at Bumble, Glovo and Springer Nature. I design the operational frameworks that make research accessible, consistent and fast, from participant recruitment and tooling to governance, repositories and enablement.

I'm passionate about AI-enabled research operations: using AI agents and workflow automation to help lean teams deliver outsized research impact.

English, fluent · Spanish, fluent · French, native

Certified: Agentic AI for Research, Build Custom Workflows & Synthetic Users

Certified: AI Discipline, Analysing User Interviews with AI

Experience

  1. 2023 to Present

    Research Operations Lead · Bumble

    End-to-end research operations: enablement, intake & triage, governance, enterprise Research Library.

  2. 2022 to 2023

    UX Research Operations · Glovo

    B2B recruitment strategy, research recruitment microsite, insight publishing, recruitment workflows.

  3. 2019 to 2022

    Research Operations Administrator · Springer Nature

    Built the ReOps function from the ground up: in-house panel, platform rollout, researcher training.

Tools I work with

Dovetail Confluence Notion User Interviews Dscout Maze UserZoom Qualtrics Rally Airtable Claude Glean Figma Jira Miro

Contact

Let's make research work at scale.

Whether you need a full ReOps function, a research repository, or an enablement programme, I'd love to hear about it.

Contact me on LinkedIn